Remote - US

Account Manager, Channel Sales & Relationships

Company Overview

At Shadowbox, our mission is to elevate patient care by making patient information easy to access and safe to share no matter where it resides. Shadowbox is a secure, HIPAA-compliant automation platform built for healthcare. Our “browser-like” application operates like an "infinite API" connecting multiple applications on the fly. A user can access the applications they use every day - an EHR, a lab portal, a billing system, a payer portal, even a state-run database - simultaneously connecting fields, transferring data and automating workflow. 

We are looking for like-minded individuals who are inspired to innovate, grow and evolve. Explore remote-friendly, flexible career opportunities in a fast-growing company that values inclusivity, creativity, and work-life balance. 

About Role

As an Account Manager, Channel Sales & Relationships, you will be responsible for building relationships with existing Shadowbox customers and channel partners to understand customer needs, upsell our customers on additional features and functions of our products and channel partner products, while also managing channel partner relationships to drive channel originated referrals to Shadowbox.  You will meet with existing customers and channel partners on a regular basis, manage customer renewals and act as a liaison between Sales and Customer Success.    You will use your skills and experience to make introductions, set meetings, and other communications designed to educate the potential customers on the Shadowbox value proposition, and features/functions.


  • Develop meaningful relationships with customers and channel partners to encourage trust and loyalty
  • Follow up on existing customer sales leads to further the sales process
  • Understand and demonstrate the product or service to the customer
  • Meet sales goals and objectives set by leadership
  • Improve sales skills to increase sales success rates
  • Establish new sales leads by partnering with existing customers to understand their needs and upselling features and functions of Shadowbox
  • Deliver sales goals while respecting expense budgets
  • Develop customer loyalty by building strong sustainable relationships
  • Provide regular updates to the Director of Sales on prospects, pipeline, and monthly volume forecasts


  • Bachelor’s degree (B.A./B.S.) from a four-year college or university
  • 1 to 3 years of experience in SaaS preferably in healthcare sales
  • Demonstrated track record of continued progressive sales growth
  • Proven ability to develop and maintain relationships
  • Strong relationship-building experience
  • Creative and effective sales skills
  • Experience with SAAS technology, a plus
  • Proficiency with MS Office, MS Teams, Slack, and CRM tools
  • Excellent communication and interpersonal skills
  • High energy level and ability to develop sales rapidly
  • Uncompromising ethics and integrity
  • Self-starter who works well independently and as part of a team managing from a home office

Compensation and Benefits

  • Competitive salary defined by location and experience
  • Commissions plan
  • Employee stock option plan
  • Healthcare, Dental, Vision
  • 401(k)
  • Flexible Time Off
  • Flexible schedule/remote work


Remote – US