Account Manager, Sales – Shadowbox

Company Overview

At Shadowbox, our mission is to elevate patient care by making patient information easy to access and safe to share no matter where it resides. Shadowbox is a secure, HIPAA-compliant automation platform built for healthcare. Our “browser-like” application operates like an "infinite API" connecting multiple applications on the fly. A user can access the applications they use every day - an EHR, a lab portal, a billing system, a payer portal, even a state-run database - simultaneously connecting fields, transferring data and automating workflow. 

We are looking for like-minded individuals who are inspired to innovate, grow and evolve. Explore remote-friendly, flexible career opportunities in a fast-growing company that values inclusivity, creativity, and work-life balance. 

About Role

As Account Manager, you will identify, qualify, negotiate, and close sales deals primarily with diagnostic labs along with customers in other adjacent markets. You will be a passionate advocate for Shadowbox and be able to articulate how our technical solutions provide incredible value to organizations such that they can focus on providing services for clinics, not on chasing missing information or losing money due to antiquated integrations. In this role, you will also be the voice of the customer, helping identify new opportunities to expand into new markets and customer types. You are dedicated and persistent, detail oriented and effective. You are hungry and you are a closer. You are a person people remember and look forward to seeing again. You are looking for an exciting opportunity to join a startup as an early leader and will be rewarded for your success. You will use your skills and experience to make Introductions, set meetings, and other communications designed to educate the potential customers on the Shadowbox value proposition, and features/functions.


  • Develop meaningful relationships with prospective customers.
  • Establish new business by leveraging existing personal contacts, cold calling, networking, and following up on leads.
  • Develop customer loyalty by building strong sustainable relationships during the sales process.
  • Provide regular updates to the Director of Sales on prospects, pipeline, and monthly volume forecasts.
  • Work actively with Customer Success Team to ensure customer expectations are met during the entire engagement process.
  • Gather competitor intelligence from the territory and provide information to manager and corporate executive team.
  • Adhere to all compliance (ie. HIPAA) and confidentiality requirements.
  • Understand and demonstrate the product or service to the customer.
  • Meet sales goals and objectives set by leadership.
  • Improve sales skills to increase sales success rates.
  • Deliver sales goals while respecting expense budgets.
  • Develop customer loyalty by building strong sustainable relationships.


  • Bachelor’s degree (B.A./B.S.) from a four-year college or university.
  • 3 to 5 years of experience in SaaS preferably in healthcare sales, with a focus on labs or other ancillary health providers a plus.
  • Sales performance ranking within top ten percent of salesforce.
  • Demonstrated track record of continued progressive sales growth.
  • Proven ability to develop and maintain relationships.
  • Strong relationship-building experience.
  • Creative and effective sales skills.
  • Proficiency with MS Office, MS Teams, Zoom, and CRM tools.
  • Excellent communication and interpersonal skills.
  • High energy level and ability to develop sales rapidly.
  • Uncompromising ethics and integrity.
  • Self-starter who works well independently and as part of a team managing a home office.

Compensation and Benefits

  • Competitive salary defined by location and experience.
  • Commissions plan.
  • Employee stock option plan.
  • Healthcare, Dental, Vision.
  • 401(k).
  • Flexible Time Off.
  • Flexible schedule/remote work.


Job is remote, some travel is required.