We are innovators, techies
and healthcare industry leaders

Here at Shadowbox, we are geeked-out fans of superheroes. From Iron Man to Captain America, no one has an origin story quite like an Avenger. While founder and CEO, Greg Stein, may not have been bitten by a radioactive spider, he and our company are fueled by the goal of revolutionizing healthcare to help save lives.    

If you’ve received care from more than one doctor across more than one provider or health system, then you’ve likely experienced the challenge of receiving care from a doctor that didn’t have the benefit of your full health history at their fingertips. Your health provider may not have access to your latest diagnosis codes, medications, lab test results, family history, or current insurance information.

You aren’t alone. The truth is, real-time healthcare data exchange remains one of the biggest and most complicated challenges yet to be solved, with the result being billions of dollars in unnecessary administrative cost, billions more in lost productivity, medical errors, and misdiagnosis that cause real harm, and hundreds of millions of angry and frustrated patients and their families. 

At Shadowbox, we are working to solve this challenge. Our mission is to elevate patient care by making data easy to access and safe to share, no matter where it resides.

The diagnostic lab was far from alone in their struggle to access and automate patient data exchange. According to the CAQH Index, the US Healthcare industry spends over $390B per year on administrative complexity. One-in-7 insurance claims are initially denied by insurance payers due to missing or incorrect information. Failed solutions and denied claims were costing labs upwards of $20B. That's billion, with a "B." Healthcare automation options are so costly and challenging that 9-out-of-10 doctors still use their fax machines. There had to be a better way!

The Shadowbox team identified a diagnostic lab willing to work with us to test our minimum viable product (“MVP”) in late 2018. Crowded into a tiny back office at one of the lab’s clinic customers, the Shadowbox team installed the first-ever Shadowbox application. 

It took about 5 minutes to install and set up the user account. The Medical Assistant immediately said, "This is amazing! It looks just like the paper form I've been using, but it's already filled out, so I don't have to enter the data manually."

Shadowbox introduced a new, easy, and cost-effective way to increase efficiency and profitability for lab customers and improve the working lives of the people on the front lines of patient care. At no time was the value more evident than when COVID hit and put information exchange to the test. The status-quo healthcare automation solutions proved antiquated and inadequate, with providers relying heavily on paper, fax machines and document scanning. The result was a massive bottleneck in receiving lab orders and providing lab results. As hundreds of labs pivoted to bring COVID testing online, Shadowbox offered a new solution to automate lab workflow and manage testing capacity across the healthcare ecosystem. 

Shadowbox filled a huge gap in the healthcare market, significantly growing our customer base and expanding to other healthcare services such as addiction and treatment, and durable medical equipment. The company grew to serve tens of thousands of patients monthly through connectivity solutions.

While we are excited about every new customer, every new solution, and every new use case because we know we are helping clinicians focus on delivering quality care to patients by eliminating manual processes and clunky tech, we know we are just getting started. Ultimately, we see Shadowbox embedded in every clinic’s electronic health record to be used by the clinician to instantly solve any “last-mile” configuration between their clinic and any ancillary service provider.

We see Shadowbox as a platform that will save lives by making patient information easy to access and safe to share, no matter where it resides.