Shadowbox’s No Touch Results Processing Enhances Efficiency and Saves Time for Pacific Spine and Pain

Client Overview:

Pacific Spine and Pain, a premier clinic specializing in comprehensive pain management, provides exceptional care through personalized treatment plans and advanced medical procedures. MedScan Laboratory partnered with Shadowbox to provide EHR integration to their LIMS on behalf of Pacific Spine and Pain.

Challenge & Solution:

In prior roles, Jacob Green, MS, CLS, of Pacific Spine and Pain had used many electronic tools for processing results into patient charts, all of which he describes as “incredibly clunky and outdated”.

MedScan Laboratories, a diagnostic laboratory providing test results to Pacific Spine and Pain, partnered with Shadowbox to implement electronic integration through Shadowbox, including no touch results processing. This innovative feature was designed to automate the processing of incoming results into the patient chart in the practice EHR. No touch results processing significantly reduces the burden of manual data entry. Green describes Shadowbox as “very effective, user-friendly, intuitive, and easy to use” and shares that it saves him “a ton of time”.

With the implementation of no touch results processing, results from MedScan are seamlessly delivered to the EHR at Pacific Spine and Pain, ensuring that vital patient information is promptly available for clinical review. Utilizing this feature has reduced the time spent on manual data entry by Green by 50 minutes per week.

Impact:

The adoption of the no touch results processing feature impacted Pacific Spine and Pain’s operational efficiency in the following ways:

• Time SavingsGreen reports a decrease in 50 minutes per week spent processing test results, allowing him to focus on other critical tasks.
• Reduced WorkloadRoughly 100 test results per week from MedScan are currently being processed by the no touch automation provided by MedScan and powered by Shadowbox.
• Enhanced AccuracyThe integration also reduces the risk of human error associated with manual processing, ensuring that accurate results are consistently available to the clinical care team at Pacific Spine and Pain.

According to Natalie Bova, Director of Client Relations at MedScan, “MedScan Laboratory is committed to providing cutting-edge technology to enhance the laboratory experience of our clients and their patients. Through our partnership with Shadowbox, we have taken a significant step forward in streamlining the delivery of lab results. We have enabled healthcare providers to access critical diagnostic information more efficiently and securely with Shadowbox’s No Touch Results Processing”.

Bova continues, “This collaboration has redefined the way our clients interact with laboratory data, reducing administrative burdens and improving patient care outcomes. With real-time result integration, healthcare providers can make faster, informed decisions, ultimately benefiting the patients they serve. MedScan Laboratory’s partnership with Shadowbox exemplifies our dedication to innovation and our clients’ success.”

Conclusion:

The collaboration between Pacific Spine and Pain, MedScan Laboratories, and Shadowbox exemplifies how healthcare technology can drive meaningful change. By leveraging the no touch results processing feature provided by MedScan and powered by Shadowbox, Pacific Spine and Pain is improving workflow efficiency and saving valuable time, empowering the clinic to focus on what matters most—delivering exceptional patient care.