I am having trouble logging in
If you are having trouble logging into Shadowbox, you may be using an inaccurate username or password. Select “Forgot username and password?” in the login screen.
You will be directed to a “Forgot Password” screen. Input your account’s email address and select “SEND RESET LINK.” You will receive an email to reset your password. Note that the email provided must belong to an end user that has been previously set up with Shadowbox.
I need to reset my password
When you first log into Shadowbox, select the checkbox next to “Change password after log in.”
Once logged in, you will be directed to create a new password.
I’ve submitted an order and I need to edit it
Please contact your ancillary service provider (e.g., lab, imaging center, etc.) for instructions to edit an order after it is placed.
I am having trouble retrieving results
To review results, select the “results” box at the top right corner of the screen. If no results are in the queue, you will receive a message noting that there are no results available.
I cannot access my EHR
Please reach out to your system administrator at your facility to reset your password or unlock your account. To verify your password is correct, it can be helpful to login to your local browser (such as Google Chrome), go to the EHR Login Page, enter your credentials and verify you are able to login. If you can login via browser but not via Shadowbox, please contact support@shadowbox.com.
The run time to process an order is slow
If you are running Shadowbox on a machine that does not match the specifications noted in our “Getting Started” instructions, the runtime may be slower than usual or expected. To maximize the speed, consider closing other applications while running the application.